Privacy Policy

Last updated: 21 July 2026

One Space Hong Kong Limited (“ONEspace”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit onespace.ltd, contact us, request a quotation, or use our design, procurement, logistics and related services.

1. Who we are

ONEspace provides interior and architectural design, furniture and materials procurement, project coordination, international logistics and installation-related services. For questions about this policy or our handling of personal information, please contact us using the details below.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact and identity information, such as your name, email address, telephone number, company, billing details and delivery address.
• Project information, such as property details, plans, measurements, style preferences, budgets, product selections, photographs, messages and files you choose to provide.
• Transaction information, including quotations, orders, payments, invoices, delivery and after-sales records. Payment card details are generally handled by the relevant payment provider rather than stored by us.
• Technical and usage information, such as IP address, browser and device type, pages viewed, referral source, approximate location and cookie identifiers.
• Communications, including enquiries and correspondence through our website, email, telephone, WhatsApp or social media.

3. How we use information

We may use personal information to respond to enquiries; prepare quotations; deliver design, procurement, logistics, installation and after-sales services; process orders and payments; coordinate project partners; operate and secure our website; send permitted service or marketing communications; prevent fraud; comply with law; and protect our rights.

Where applicable law requires a legal basis, we rely on performance of a contract, steps taken at your request, our legitimate business interests, compliance with legal obligations, or your consent.

4. Cookies and analytics

Our website may use essential cookies needed for security and core functionality, as well as analytics or preference cookies that help us understand website use. You can control cookies through your browser settings and, where available, our cookie controls. Blocking some cookies may affect website functionality.

5. How we share information

We do not sell personal information. We may share it as reasonably necessary with companies involved in delivering your project; manufacturers, suppliers, designers, installers, warehouses, carriers, freight forwarders, customs brokers and insurers; hosting, communications, analytics, payment, accounting and professional service providers; authorities where required by law; and a successor in a business transaction. Recipients are expected to use information only for the relevant purpose and protect it appropriately.

6. International transfers

Because our projects and service providers may operate in different countries or regions, personal information may be transferred outside your location, including to Hong Kong and mainland China and to destinations connected with a project or shipment. Where required, we use appropriate contractual or other safeguards.

7. Retention and security

We retain personal information only as long as reasonably necessary for the purposes described above, including contractual, accounting, tax, warranty and legal requirements. We use reasonable administrative, technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

8. Your choices and rights

Subject to applicable law, you may request access to, correction of, deletion of or restriction on the use of your personal information, object to certain processing, withdraw consent, or request a portable copy. You may unsubscribe from marketing at any time. We may need to verify your identity and may retain information where legally permitted or required.

9. Children

Our website and services are intended for business clients and adults. We do not knowingly collect personal information from children without appropriate consent.

10. Third-party links

Our website may link to third-party websites, platforms or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

11. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through other reasonable means.